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Return Policy These are zequip.com’s (“Zequip”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the zequip.com website. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Zequip Customer Service through any of the methods provided at http://zequip.com/store/contactzequip.html Products that are not eligible for return and will be sent back to you at your cost and expense if received by us: Any product not purchased from Zequip.com Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product Any product from which the UPC code has been removed from its packaging Any product that exhibits physical damage Any product for which you have submitted a mail-in rebate Return Policy Specifications Return for refund within: 15 days Return for replacement within: 30 days Restocking Fee: May be applied up 20% of product cost. Please check with customer service before requesting RMA. No shipping charges will be refunded. Please check manufactures website for product warranty conditions. Zequip will only replace defective items for up to 30 days after purchase. These items must be returned and condition verified by Zequip personnel before any replacement part or equipment will be issued to customer. All other warranty issues must be placed with the manufacturer.