All affected parts must be returned to the factory prepaid within 30 days. Warranty replacement parts will be shipped by UPS Ground from the factory prepaid. If the affected part is not received within 30 days it will not be covered under warranty status. Model and Serial Number Of Tommy Gate Unit Is REQUIRED at time of ordering to verify correct usage. Items purchased without Model And Serial Number are subject to a non-returnable status. Some Items May Be Subject To A 30% Restocking Fee If Applicable.