Zequip Shipping Information
FOR INTERNATIONAL ORDERS OUTSIDE USA / CAN CALL 1-866-658-7952
UPS SERVICE ALERT
Suspension of Service Guarantee
Effective March 26, 2020 and untill further notice, we have suspended the UPS Service Guarantee (also refered to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
CORONAVIRUS / COVID-19 / WUHAN VIRUS STATEMENT
While no one at Zequip has tested positive for the virus, we are working to support the wellbeing of our customers, employees and their families alike during this public health event. Accordingly, our labor force maybe impacted to some degree and so orders and delivery times may be impacted.
Despite this interruption, we hope that taking these precautions will enable us to continue to function at our highest level during the outbreak. We are not yet sure how much this event will effect suppliers and shipping companies, but as the situation continues to unfold, we will monitor and try to report anything that may impact you, our customer. Thank you for your understanding and patience.
**Most Manufacturers Are Experiencing Delays In Production And Shipping Due To Personnel / Component Shortages 09/04/21**
Second Day & Next Day Air Orders Are Not Guaranteed !
EXTREME WEATHER CONDITIONS MAYBE DELAYING SHIPMENTS
LTL Shipments that are quoted from our call center are only applicable for 10 business days. This is due to the extreme truck and driver shortage impacting the USA. Rates can change dramatically overnight.
*** We Can Not Ship To A P.O. Box: Please Provide A Street Address To Ship Your Items To***
Orders are processed and shipped Monday through Friday, excluding holidays. All Next-Day Air & Second Air Orders are immediately processed Monday through Friday and can not be cancelled for any reason.
Custom Made items that are shipped directly from the manufacturer. These items are made to order and shipped to you as soon as they're made.
Please allow up to 3 days for tracking information on non-custom made orders. For Custom Made products, the tracking information will be sent as soon as the product is finished.
For UPS second day air or UPS next day air, please call to check on availability of ordered items.
Due to the nature of a fast changing on-hand inventory we cannot guarantee these shipping options available at time of order.
For any questions on this please call 1-866-658-7952.
UPS "NEW" PACKAGE WEIGHT CONFIGURATION
For all packages shipping UPS, a "dimensional weight" is calculated. UPS will calculate their shipping charges based on the dimensional weight or actual package weight, whichever is heavier.
DIM weight cutoffs apply to UPS Ground service only. Please check the UPS website for information.
INTERNATIONAL SHIPPING INFORMATION
Some of our products are not available for shipping outside of the United States. Here is a list of some of these manufacturers Stens, Muncie Power, Federal Signal, Rigid Hitch, Oregon Products. Any questions contact customer service.
Your items may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Customs authorities require the value of the item to be stated directly on the package.
Delivery within 5 to 10 business days to most areas, can be up to 16 business days in outlying areas.
Do to the volatile fuel market shipping charges may increase without notice. We make every effort to provide reasonable cost shipping to our customers. Zequip reserves the right to alter shipping charges of up to 10% without notice on certain orders do to the fluctuation of the shipping market.
Safe Shipping Tips
- When ordering consider having the package shipped to your work place, family, or friend - someone you know who will be there to receive it!
- Leave delivery instructions (we will do our best to notify carrier)
- Use a UPS Store if needed for delivery
- Package Theft Is On The Rise, We (Zequip) Nor Any Package Carrier Is Responsible For Any Missing Or Stolen Packages Once A Delivery Has Been Made By The Designated Carrier. Please Protect Your Investment.